This position is open to Cameroon Nationals ONLY
The United Nations Office for the Coordination of Humanitarian Affairs (UN OCHA) has established field offices in Buea and Bamenda to facilitate the coordination of humanitarian activities in the North-West and South-West regions of Cameroon.
Information management is a core component of a comprehensive support strategy for the humanitarian community. In order to meet the increased requirements for coordination support, humanitarian advocacy and information, the National Information Management Officer will support the Information Management Unit (IMU) to analyze relevant data (tabular, statistical, spatial etc.) to support an efficient and effective humanitarian response.
Support the development and maintenance of comprehensive operational information products, Who/What/Where, monitoring matrices, operational analyses, contact lists among others.
Support in the development of spatial/geographical information products (i.e., maps, metadata, data dictionary, etc.)
Maintain a client-oriented approach that ensures that OCHA provides high-quality information management services and products to the OCHA office and to members of the humanitarian community
Facilitate knowledge building and knowledge sharing within OCHA and guidance to external stakeholders on information management focusing on achievement of the following
Key Duties and Responsibilities:
1.) Support the development and maintenance of comprehensive operational information products, Who/What/Where, monitoring matrices, operational analyses, contact lists among others
- Build strong relationships and maintain regular contacts with the local and international community; gather information on humanitarian activities in support of the Who/ What/Where database, including frequent liaison with key stakeholders.
- Support the development of standardized reporting formats and analysis to support operational decision making for internal and external use.
- Collect information and assist in analysis of monitoring reports based on humanitarian indicators to provide a coherent picture of humanitarian operations.
- Develop forms and questionnaire to collect various information using tools such as Kobo collect
- Prepare dynamic and static infographics using visualization tools such as Power Bi or Illustrator and InDesign.
- On an ad-hoc basis, collect, analyze, and disseminate information in cooperation with other Units within OCHA
2.) Support in the development of spatial/geographical information products (i.e., maps, metadata, data dictionary, etc.)
- Collect, organize and file geographic data, map/Geographic Information Systems (GIS) production and geographic data management support. This requires a strong practical knowledge of relational database software like MS Access as well as MS Excel and experience with the pivot table function. Experience with GIS Tools like Arc-GIS, MapInfo, QGIS, etc.
- Develop and maintain spatial baseline and operational datasets in accordance with relevant standards and guidance, including IASC Common Operational Datasets (CODs).
3.) Maintain a client-oriented approach that ensures that OCHA provides high-quality information management services and products to the OCHA office and to members of the humanitarian community:
- Provide liaison support with relevant partners and stakeholders to promote information sharing and coordination.
- Provide support to the OCHA field offices, organize flow of information and assist the offices in planning information management activities.
- Provide graphics/design support for various presentations, as well as the development of high-quality visual products (infographics, maps, tables, graphs).
- Conduct regular trainings for sector members and work closely with the IM counterparts in partner agencies and organizations throughout the IMWG.
4.) Facilitate knowledge building and knowledge sharing within OCHA and guidance to external stakeholders on information management focusing on achievement of the following
- Promote the adoption of OCHA Information Management tools and technics by OCHA staff and partners.
- Contribute to the development and delivery of training curricula for field partners
- Assisting with other tasks as directed by the OCHA Head of Sub-Office or the head of the Information Management Unit.
- Achieve Results: – LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
- Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
- Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
- Adapt with Agility:LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
- Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
- Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
- Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
Cross-Functional & Technical competencies
Ethics UN policy knowledge – ethics
- Ethics UN policy knowledge – ethics Knowledge and understanding of the UN Staff Regulations and Rules and other policies relating to ethics and integrity
General (across the functions)-Public relations
- Ability to build and maintain an overall positive public image for the organization, its mandate and its brand, while ensuring that individual campaigns and other communications and advocacy initiatives are supported in reaching the public
Digital & Innovation Data analysis
- Ability to extract, analyze and visualize data (including Real-Time Data) to form meaningful insights and aid effective decision making
Information Management & Technology Data Management & Analytics
- Knowledge in data management, data sciences, ability to structure data, develop dashboard and visualization. Design data warehouses, data lakes or data platforms concepts.
- Familiarity with Machine leaning, natural language processing or generation and the use of artificial intelligence to support predictive analytics. CDMP or TOGAF9 or equivalent certification desirable.
Customer Satisfaction/Client Management-Customer Satisfaction/Client Management
- Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs.
- Provide inputs to the development of customer service strategy.
- A Look for ways to add value beyond clients’ immediate requests.
- Ability to anticipate client’s upcoming needs and concerns.
- Master’s degree in computer science, Information Systems, Geographic Information Systems, Graphic Design or related field is required.
- A first level bachelor’s degree with a minimum of 4 years of professional experience in information systems, geographic information systems or graphic design, may be accepted in lieu of the master’s degree.
- Minimum two (2) years (with Masters degree) or 4 years (with Bachelor degree) of work experience in information systems, geographic information systems or graphic design.
- Relevant experience in working with an UN agency or other humanitarian agency is desirable.
- Experience in the area of emergency preparedness, crisis/emergency relief management, humanitarian/development environment, field coordination is an asset.
- A strong practical knowledge of relational database software like MS Access as well as MS Excel and experience with the pivot table function is required
- Working experience in graphics/design support for various presentations, and development of high-quality visual products (infographics, maps, tables, graphs) using tools such as illustrator, InDesign, Power BI, MapInfo, ArcGIS, QGIS is required.
- Experience in collecting, analyzing, evaluating, and synthesizing information (Kobo, ODK is desired.
- Experience working in South-West and North-West regions is an asset
- Fluency in both oral and written English; Knowledge of French. Knowledge of local languages is an asset; Pidjin.
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